FAQ

TENRINGS Questions ◢

Q.
Why does not the device turns on?

A.
1.Reinstall the battery and ensure that the polarity (+/- terminal) direction is correct. Please refer to the silkscreen instructions on the battery installation direction on the cover.
2.Replace the battery.
3.Clean the battery compartment, especially the contact points.
Q.
Why is the image fuzzy?

A.
1.Refocus by adjusting the objective lens focusing ring.
2.Adjust the diopter setting by rotating the eyepiece as necessary until the display icon is clear.
3.Check the condition of the objective lens surface and eyepiece, and clean it if necessary.
Q.
Why does the image disappear or degrades in quality?

A.
First make sure you are in night mode and activate infrared lighting, while bright light sources (such as street lamps at night) may cause reduced visibility or contrast, keep the device away from the light source and the visibility will be restored immediately.
Q.
Why do the images viewed or recorded at night appears black and white?

A.
This is a normal phenomenon and color cannot be reproduced in dim conditions when infrared lighting is used as the primary source of light.
Q.
Why does it prompt "Please insert TF card" when taking photos or recording videos?

A.
Firstly, Check if the insertion method of the TF card is correct, then press the menu button and format the TF card.
Q.
How do i contact TenRingss Tec Support?

A.
To contact us, please submit a request or send us an e-mail. Our E-mail address is service@tenrings.cn
Q.
How to Zero my Ten Rings Optic?

A.
Firstly, Press the menu button and select the "Zeroing" option.
A pop-up menu will appear with options A, B, and C. Press the "OK" button to choose any group.
Enter the zeroing interface. Now you can begin the zeroing process.
Use the cross-sighted center of the night vision device to aim at the center of the target.
After shooting, long-press the "ranging" button to freeze the screen.
A pop-up menu will appear with options for X/Y reset, "All" or "Exit".
Select the X menu button and adjust the X coordinate position to align with the center of the reticel.
Use the up and down buttons to fine-tune the X coordinate of the center line.
Press the OK button to return to the previous menu.
Next, select the Y menu button and adjust the Y coordinate of the center line using the up and down buttons.
After completion, press the "OK" button to return to the previous menu.
Repeat the process, adjusting the X/Y values until the center position of the night vision device aligns with the impact point.
Finally, press the up and down buttons to switch to the exit option.
Press the "OK" button to exit and automatically save your settings. Alternatively, select "Reset All" to cancel all X/Y configurations and return to the default state.
Q.
What if my Laser Rangefinder is not working properly?

A.
Check Lenses: Ensure there is nothing obstructing the emitter or receiver lenses on the Laser Rangefinder (LRF). Dirt, dust, moisture, cobwebs, or other debris can affect its performance.
①Steady Measurement: When measuring distances, avoid putting stress on the riflescope. Hold it steady to obtain accurate readings.
②Distance Limit: Keep in mind that this LRF is designed to measure up to 1,000 meters. If you’ re measuring beyond that range, accuracy may be compromised.
③Weather Considerations: Inclement weather—such as rain, snow, or high humidity—can impact LRF accuracy. Be aware of these limitations.
④Test Accuracy: To verify accuracy, aim the LRF at a large, stationary object (like a structure, vehicle, or boulder) at a known distance. If readings are still inaccurate, consider sending the LRF in for repairs.